Melanie Condon, a 26-year employee at Brattleboro Savings & Loan, has been promoted to vice president of operations. In her new role, Condon will manage all loan servicing done by the bank and lead the customer service department, which comprises areas such as the call center and electronic banking.
Throughout her tenure, Condon has held many roles at the bank but focused on loan servicing for much of the time. She said the move to VP of operations was the next natural progression in her career. “This department is so important because customer service is at the heart of all that BS&L does,” she said.
BS&L has been making a concerted effort to grow its representation of women in leadership positions as part of a larger focus on diversity, equity and inclusion, said President Dan Yates. “It means a lot to us to continue to grow our talent internally,” Yates said. “Melanie is just the right fit for leadership in a community bank, with a combination of deep banking knowledge and broad local knowledge.”