Good News Garage in Burlington, a member of Ascentria Care Alliance, has promoted Tyler Sullivan, program manager of the company's Ready To Go microtransit program, to director of operations.
“Tyler possesses a keen focus on customer service combined with a drive for operational efficiency as well as innovation,” said Gary O’Neil, senior vice president of human development at Ascentria. “I am looking forward to partnering with Tyler as we build on the incredible success of GNG, leveraging his skills and talent to seek new ways to deepen and further the impact of the organization’s important work.”
Prior to joining GNG, Sullivan was community operations manager at Uber in Phoenix, Arizona. As manager of the Ready To Go program at GNG, he implemented new data tracking and analysis protocols that significantly improved operational performance and client experience.