Mt Ascutney Hospital and Health Center (MAHHC) has announced that Sheila Wolfe, Patient Access Representative/Registrar, has been selected as January, 2019 Employee of the Month. The monthly award recognizes employees who have demonstrated sustained service excellence in their respective departments and have displayed compassion, a caring approach, and continuous hard work within their community.
As a Patient Access Representative, Wolfe is responsible for greeting patients and registering them for procedures or stays, ensuring complete and accurate patient information and insurance details.
Heather Rumrill, Wolfe’s supervisor, points out that she is not only skilled at patient registration, but has mastered the role for multiple departments and shifts throughout MAHHC. “All of our departments are unique, with their own requirements and processes,” explains Rumrill. “To all of them, Sheila brings a demonstrated ability to adapt to the environment along with a strong work ethic. Learning each department’s unique ways, being a dependable ‘go-to’ person for many, and even providing skilled coverage at the switchboard and in the ED. These, and her flexibility and willingness to provide coverage whenever and wherever needed makes her a valuable asset to Mt Ascutney Hospital—and a great Employee of the Month.”
Wolfe, who lives in Windsor, has been a member of the MAHHC staff since 2017.
About Mt Ascutney Hospital and Health Center
Founded in 1933, Mt Ascutney Hospital and Health Center (MAHHC) is a not-for-profit community hospital network in Vermont including the critical access-designated Mt Ascutney Hospital and Historic Homes of Runnemede, a senior residential care campus, in Windsor, as well as the Ottauquechee Health Center in Woodstock. Affiliated with the Dartmouth-Hitchcock Health System, MAHHC provides primary care and a comprehensive suite of specialty services, along with 25 inpatient beds, a therapeutic pool and an acclaimed, fully modernized 10-bed Acute Rehabilitation Center. Mt. Ascutney Hospital and Health Center is dedicated to improving the lives of those it serves and is at the hub of a wide network of community resources that have partnered to cover gaps in services, and improve overall population health. One of the largest employers in the area, MAHHC acknowledges its employees as its greatest asset and has been recognized by the Governor’s Office with an Excellence in Worksite Wellness award.
Mt Ascutney Hospital and Health Center is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF), is a recent recipient of Best Practice recognition by the National Rural Health Association (NRHA) for health care quality, and is recognized by the American Hospital Association (AHA) as one of the “Most Wired” hospitals for integration of technology to boost clinical performance. The National Committee for Quality Assurance (NCQA) has awarded MAHHC with Level 3 status, the highest level of medical home designation.