VNA & Hospice of the Southwest Region which includes (Rutland Area VNA & Hospice, Bennington Area VNA & Hospice and Dorset Area VNA & Hospice) received a 4 star rating on a 5 star scale in the Center for Medicare & Medicaid Services first patient experience of care star ratings, landing in the top 26% of home health agencies in the country to receive that score or better. The Survey star ratings measures and evaluates patients’ experiences with home health agencies and will allow consumers to compare and choose among home health agencies. VNA & Hospice of the Southwest Region is also the first and only agency in VT to achieve a 4.5 star rating for Quality of Patient Care which is in the top 8% nationally. This rating is higher than the national and state averages, which are 3.0 and 3.5 respectively.
“I’m proud of our dedicated staff who are willing to go above and beyond for their patients. Delivering this level of home health and hospice requires compassion and we look forward to continuing to improve the quality home health care and hospice services we provide,” said Ron Cioffi, CEO of VNA & Hospice of the Southwest Region.
This marks the first time that patients and their families can go one step further and compare information on patients’ experiences of home health care agencies through HHCAHPS Survey star ratings. Individuals will be able to view the following five HHCAHPS Survey star ratings for each home health agency listed on the website:
Care of Patients
Communication Between Providers and Patients
Specific Care Issues
Overall rating of Care Provided by the Home Health Agency
Survey Summary star rating