Rehabilitations Services at Rutland Regional Medical Center was recently recognized for exceeding the national average for patient outcomes in the area of orthopaedics. The recognition comes from Focus on Therapeutic Outcomes (FOTO®), a web-based patient assessment system that has been measuring and reporting functional outcomes for the rehab industry for 20 years and is considered the standard in measuring functional outcomes in rehabilitation.
The FOTO Outcomes Excellence Award honors providers that exceed national and international averages for functional change in FOTO’s database for four consecutive quarters. Providers must consistently achieve superior scores for improved patient outcomes, treatment efficiency and patient satisfaction. In addition to the Excellence Award, Rutland Regional’s Rehabilitation Services scored a 97% for patient satisfaction, the top 7% internationally for improvement per visit for hips and the top 19% internationally for improvement per case for knee and top 19% per visit for shoulder.
“There are many ways to measure how we are doing but this one appealed to us because the results are based on our patients’ feedback,” said Kelly Parker, Rehabilitation Services Operation Manager. “To have outcome and patient satisfaction improvements for four quarters in a row is not only rewarding, but it affirms the terrific work our staff does in helping patients improve.”
“We all think we’re really good at what we do, but without data to back that up, it is meaningless,” said Emma Wilcox, physical therapist and champion for the adoption of the outcomes based program. “This assessment tool gives us real data that shows us we are continually within the top rankings of a variety of therapy outcomes nationally.”
Both Parker and Wilcox admit that the most satisfying result is the 97% patient satisfaction score.
“Of course we strive for 100%, but we have to admit that 97% is pretty terrific,” said Parker.
Photo: Left to Right—Rutland Regional Medical Center Rehabilitation Services’ Physical Therapists Kelly Gaiotti, Tom Poole and Emma Wilcox hold the FOTO Outcomes Excellence Award.
About Rutland Regional Medical Center
Rutland Regional Medical Center is the second largest healthcare facility in Vermont with a national reputation for outstanding patient care, nursing excellence and innovation. US News & World Report has recognized Rutland Regional as High Performing in three specialty areas including: Care for Heart Failure, COPD, and Hip Replacement. Healthgrades® named Rutland Regional among the top 10% in the Nation for Outstanding Patient Experience and Patient Safety, along with “high performing” designations for its clinical performance in Pacemaker Procedures, Prostate Surgery and Total Knee Replacement. As one of the safest hospitals in the nation, Rutland Regional was honored with an ‘A’ grade by The Leapfrog Group in the Spring 2016 Hospital Safety Score. Recently designated for a second time, Rutland Regional is a Magnet® hospital, providing the highest level of recognition for quality nursing care and received the Center of Blue Distinction designation for Maternity Care from Blue Cross and Blue Shield. For more information visit us on the web at www.RRMC.org