Comcast has announced that Ineshia Proctor has been appointed director of customer care for the company’s Western New England Region, which includes more than 300 communities in Connecticut, Vermont, New York, Western Massachusetts and Western New Hampshire.
In this role, Proctor is responsible for overseeing Comcast’s Customer Care operations for the region, including managing the day-to-day operations of the company’s local regional call centers located in Enfield, Connecticut and South Burlington, Vermont.
“Ineshia brings a wealth of experience and passion to her new position,” said Troy Griffin, Vice President of Customer Care for Comcast’s Western New England Region. “Her strong leadership combined with her proven track record of effective personnel management make her the ideal leader to oversee our Customer Care operations in the region.”
Proctor has over 15 years of experience with Comcast, having started out as a Customer Care representative for the company in Maryland in 1999 and quickly rising through the ranks to become a supervisor and Manager. In her last role, Proctor served as Customer Service Manager for Advanced Services based in Newark, Delaware for the company’s Freedom Region, where she oversaw 80 employees responsible for all facets of customer service strategy, including product repair, billing and collections.
Proctor attended the University of Maryland’s University College, where she earned a Bachelor of Science degree in business management with a minor in human resources management. She has relocated to Connecticut and works out of the company’s Enfield, Connecticut call center.
omcast is committed to providing an unparalleled entertainment experience to residents and businesses in the 83 communities the company serves in Connecticut. Comcast’s Western New England Region, which includes five states, is headquartered in Berlin, Connecticut, and customers are served by a team of over 1,200 Connecticut employees. Comcast also boasts a call center in Enfield, Connecticut, service centers throughout the state, and six state-of-the-art Xfinity Service Centers where customers can experience Comcast’s Xfinity products and services firsthand. Comcast’s popular Xfinity brand is also featured on the Xfinity Theatre, one of Hartford’s premier music venues. The company helps to strengthen the communities where its customers and employees live and work by supporting local nonprofit organizations. In 2014, Comcast provided more than $1.3 million to community partners in the state, in the form of Comcast Foundation grants, sponsorships, volunteer hours, courtesy services and in-kind donations.