Larry Sudbay, President and Chief Executive Officer of SymQuest® Group, announced that Chris Peterman, Network Support Engineer, has received certification as an HDI Support Center Analyst. HDI is the leader in certification and training for help desk, support center and service desk professionals.
“The primary contacts for our customers are our Support Center personnel,” stated Sudbay. “The effort to receive this certification is indicative of the commitment Chris has to offering SymQuest customers the highest quality customer care. All our employees continuously work to educate themselves in order to provide the best customer experience possible. We are known for our high quality personnel, and it is employees like Chris that are the basis for that reputation."
The HDI Support Center Analyst (HDI-SCA) course focuses on strategies for effective customer care and problem resolution, as well as the fundamentals for help desk, support center, customer support processes and tools, as well as exposure to Information Technology Infrastructure Library (ITIL) processes. The ITIL is the worldwide de facto standard in service management.