by Attorney General Charity Clark Like many Vermonters, I spent much of July mucking out basements, delivering supplies, and supporting fundraisers for our Vermont neighbors impacted by the disastrous flooding. It’s truly heartbreaking to see my parents’ hometown, Ludlow, our capital city, Montpelier, and so many other communities brought to their knees. My office stands ready to do what we can to help residents and businesses get back on their feet.
As businesses rebuild what was lost and purchase replacement items after the floods, we urge businesses with concerns to reach out to my Consumer Assistance Program (CAP) for help. Vermont businesses are covered by our state’s consumer protection laws, and CAP can be a helpful resource available to businesses.
Through CAP’s free complaint mediation service, we can help businesses resolve consumer issues, like getting a refund for faulty equipment or disputes with flood-recovery service providers, as examples. We also have a Small Business Advocate who can help businesses navigate government programs.
My office has created a list of resources and action steps for businesses that have been impacted by the flood.
First and foremost, businesses must document everything. Take pictures and write down all actions you are taking. This step will be integral in applying for relief and insurance claims down the road. If you have not already, report your damage and unmet needs to the designated Vermont 2-1-1 Flood Damage-Business Form. 2-1-1 is currently cataloging damage and identifying areas and locations that need assistance.
Second, for business owners making repairs to your business:
- Contact your insurance company as soon as possible and do not make any permanent changes to your business until you get approval from your insurance company.
- Beware of dubious contractors that may appear with promises to restore damages immediately in exchange for immediate payment. Never pay in full upfront for a commercial project. Make sure you have a contract. Before working with a contractor, always check the Attorney General’s Home Improvement Fraud Registry and residential contractor registration status with the Office of Professional Regulation in the Vermont Secretary of State’s office.
- Contact the Consumer Assistance Program by phone at (800) 649-2424 or by email at [email protected] for questions relating to hiring a commercial contractor.
If you have any questions or could use support from our Small Business Advocate, please contact Emily McDonnell at [email protected] or call CAP at (800) 649-2424.
Vermont has a long way to go, but we’ll get there together. As your Attorney General, I will be with you every step of the way.
Many Vermonters are going through a traumatic period. If you or someone you know is having a hard time with the emotional impact of this crisis, you can call or text the National Disaster Stress Hotline, (800) 985-5990, or 9-8-8. You are not alone.