Mt Ascutney Hospital and Health Center (MAHHC) has announced that the entire Billing Team at Mt Ascutney Hospital and Health Center has earned the honor of Team of the Month for September, 2018. Team members include Stephanie Rogers, April Lyman, Donna Mayo, Geneva King, Bonnie Martaniuk, Ashlee Dimick, Cassandra Rogers and Sarah Kendall.
The Billing Team is responsible for processing patient bills and getting them paid correctly. Duties for team members include processing billed charges, answering patient questions, handling third-party billing to government and commercial insurance carriers, collecting balances due, helping patients make payment arrangements, tracking and entering account changes or updates, and matching qualifying patients with financial assistance programs.
MAHHC Chief Financial Officer David Sanville calls the Billing Team the Hospital’s “unsung heroes.” He points to the team’s ability to “quietly get the important work done. Their success allows the Hospital to pay our employees, pay our vendors, invest in capital equipment, and continue to enjoy the benefits we have.”
According to Dr Joseph Perras, President, CEO, and Chief Medical Officer at MAHHC, each of the employees have become Certified Revenue Cycle Representatives through the Healthcare Financial Management Association. “This is a national certification for revenue cycle staff that shows a high level of revenue knowledge and expertise,” explains Dr Perras. “This certification is crucial now, as healthcare rules become ever more complex. This certification required many hours of studying and on behalf of the whole Hospital I’m proud to congratulate the team on this achievement.”
About Mt Ascutney Hospital and Health Center
Founded in 1933, Mt Ascutney Hospital and Health Center (MAHHC) is a not-for-profit community hospital network in Vermont including the critical access-designated Mt Ascutney Hospital and Historic Homes of Runnemede, a senior residential care campus, in Windsor, as well as the Ottauquechee Health Center in Woodstock. Affiliated with the Dartmouth-Hitchcock Health System, MAHHC provides primary care and a comprehensive suite of specialty services, along with 25 inpatient beds, a therapeutic pool and an acclaimed, fully modernized 10-bed Acute Rehabilitation Center. Mt Ascutney Hospital and Health Center is dedicated to improving the lives of those it serves and is at the hub of a wide network of community resources that have partnered to cover gaps in services and improve overall population health. One of the largest employers in the area, MAHHC acknowledges its employees as its greatest asset and has been recognized by the Governor’s Office with an Excellence in Worksite Wellness award.
Mt Ascutney Hospital and Health Center is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF), is a recent recipient of Best Practice recognition by the National Rural Health Association (NRHA) for health care quality and is recognized by the American Hospital Association (AHA) as one of the “Most Wired” hospitals for integration of technology to boost clinical performance. The National Committee for Quality Assurance (NCQA) has awarded MAHHC with Level 3 status, the highest level of medical home designation.