University of Vermont Health Network During the week of October 25, the UVM Health Network experienced a confirmed cyberattack that has affected some of our systems.
We expect that it will take time to restore normal operations throughout the network. Our top priority is caring for our patients and we have well-practiced standby procedures in place to ensure that we are providing that care safely. We know this may cause some inconveniences and we apologize for any delays you may experience.
We take protecting patient privacy very seriously and have plans in place for situations where our network systems are affected. When we became aware of this event, we took quick action and followed our emergency procedures to protect patient information. We are working in partnership with state and federal law enforcement to determine the full scope of this attack and, if it is determined that any personal information has been compromised, we will notify those impacted and follow all established protocols.
The attack has caused variable impacts on services at our affiliate organizations. Please see status updates below for information on how you may be impacted.
Latest Update: November 1st at 10:30 a.m.
The University of Vermont Health Network is continuing to make progress on responding to the cyberattack event this week. Our IT team is on site and working through the weekend on this effort. Our staff continues to utilize standby procedures and offer high-quality care to our patients across the Network.
Some patients' appointments at UVM Medical Center may be impacted over the next several days and we encourage patients to verify their appointments with providers. We will continue to provide systems and patient service updates when they are available.
UVM Health Network Service Status
UVM Medical Center – Burlington, VT
The University of Vermont Medical Center is experiencing outages across a number of systems. Impact on patients is as follows:
- Our urgent and emergency care locations are open and we encourage you to seek the care you need.
- Some services and procedures may have been impacted and you will be contacted if your appointment or procedure needs to be postponed. Call your provider's office if you have concerns about an upcoming appointment.
- If you have a scheduled appointment, please bring your complete list of medications. You may be asked about your medical history.
- If you need to schedule a non-urgent appointment or contact us about a non-urgent matter, we ask that you wait until this situation is resolved.
Surgeries & Procedures
- We are open for emergency care. This includes traumas that come in through the Emergency Department, as well as traumas from the region, based on triage by the trauma attending.
- We are open for other types of emergency care, such as strokes, heart attacks, and for other seriously ill adults and children.
- We are also open for other emergency surgery on a case-by-case basis.
- Some non-urgent elective procedures have been rescheduled.
Weekend Clinic
- The weekend clinic at 1 South Prospect is operational. However, there is no radiology support other than for emergencies.
Ambulatory Visits
- Ambulatory visits are proceeding as scheduled.
Laboratory
- Our lab sites are open, but can only take urgent collections for patients with paper orders.
- All results will be delayed.
- Urgent lab results, including positive COVID-19 test results, will be communicated by phone to the ordering provider.
Radiology
- Outpatient radiology sites (X-Ray, CT Scan, MRI, etc.) are closed at this time.
- Breast Imaging & Radiology: appointments are currently cancelled. Due to the system outage we are unable to access our schedule and have not been able to notify patients. If you are scheduled for an appointment through Monday, November 2 - do not come in.
Pharmacy
- Retail, Specialty, Mail Order and Home Infusion Pharmacies are operational and offering all services.
MyChart
- There is no access to our MyChart patient portal.
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Central Vermont Medical Center – Berlin, VT
Central Vermont Medical Center services remain available. Patients visiting practices and clinics should expect slightly longer wait times. Our lab and diagnostic imaging departments are asking patients to bring a written copy of their lab or imaging orders, which they will receive at their clinic visit. Access to the MyChart Patient Portal is not currently available. There is currently no need to call to confirm appointments. Please note that automated text reminders will not be sent in advance of appointments.
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Porter Medical Center – Middlebury, VT
All Porter Medical Center services remain available and patients should come to their appointments unless they are contacted by Porter and told otherwise.
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Home Health & Hospice – Colchester, VT
Maintaining all in-home patient care services and all services at McClure Miller Respite House. Electronic communication with the UVM Medical Center has been disrupted by the outage and we are coordinating closely with the UVM Health Network to address this issue. Added safeguards have been put in place to protect our systems from external threats. This will not change patients' experience or how we deliver their care, and we have not experienced any impacts to patient care services.
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Champlain Valley Physicians Hospital – Plattsburgh, NY
The impact of the cyberattack at CVPH has been minimal and we continue to provide care for the community as usual. Our Physician Offices, however, are relying on their computer downtime procedures – using paper and “sneaker power” to communicate and care for their patients. While there may be slight delays in the offices, the staff is doing a remarkable job in keeping their focus on patient care.
Safeguard measures have been put in place by our IT Department to protect our systems from external threats. These measures do not affect our patients’ experience. Our focus remains on providing the care our community needs while support our affiliate partner, the University of Vermont Medical Center.
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Alice Hyde Medical Center – Malone, NY
Our major systems are operational and all of our patient care services are available. Please note that our Hospital Patient Portal is down, so patients will not be able to access this platform until further notice. Our Physician Practice Patient Portal remains accessible.
Electronic communication with the UVM Medical Center has been disrupted by the outage and we are coordinating closely with the UVM Health Network to address this issue. Added safeguards have been put in place to protect our systems from external threats. This will not change patients' experience or how we deliver their care, and we have not experienced any impacts to patient care services.
Visit the Alice Hyde Medical Center Site
Elizabethtown Community Hospital – Elizabethtown, NY
Our major systems are operational and all of our patient care services are available. Electronic communication with the UVM Medical Center has been disrupted by the outage and we are coordinating closely with the UVM Health Network to address this issue. Added safeguards have been put in place to protect our systems from external threats. This will not change patients' experience or how we deliver their care, and we have not experienced any impacts to patient care services.