VSECU, Montpelier With sensitivity to the health and safety of our employees, members, and community surrounding the growing spread of the COVID-19 coronavirus, we are immediately modifying access to our branches. We are taking this difficult but necessary step to limit human-to-human contact while continuing to provide all the financial products and services you need.
HOW ARE WE MODIFYING ACCESS?
Branch lobbies will be closed to protect our staff and members. Credit union services will remain accessible to members through our drive-through service, video teller service, ATMs, and phone service. Each branch offers unique accommodations. Members will always have access to their accounts and their funds using the options listed on our website.
HOW WILL THIS AFFECT YOU?
Modifying in-person branch access may cause some level of customer service that falls short of our typical expectations. We anticipate call volume will increase and wait times may be longer than normal. Our promise to you is continued access to your accounts, money, and essential financial services and personal consultation.
WHY IS THIS ACTION ESSENTIAL?
What we know about COVID-19 right now, is that limiting contact with others is an imperative step in mitigating the spread of the disease. Our federal, state, and local governments and the Centers for Disease Control & Prevention have provided guidance to individuals and businesses to help slow the spread of this coronavirus. We have incorporated that guidance into every decision we make as the COVID-19 crisis evolves.
FINANCIAL HARDSHIP AND STRESS
If your finances are affected by the COVID-19 coronavirus or you suspect that they will be, you have options. Please contact our member service consultants to find out how you can take advantage of our Member Emergency Loan, to cover costs during the crisis, or one of our loan modification plans, to help minimize the impact of your current loans on your cash flow.
KEEP LIVING YOUR BEST LIFE
At VSECU, we are proud to live by our values of being real, human, brave, selfless and, yes, playful. We encourage all of you to be kind, patient, diligent, and supportive of each other. Lead by example and support others as we all work together to solve problems. Our credit union roots could not be more important than they are today.
Source: www.vsecu.com 3.19.2020