Blue Cross and Blue Shield of Vermont receives Excellence Award

Blue Cross and Blue Shield of Vermont has received the Blue Cross and Blue Shield Association 2009 FEP Plan Excellence Award for outstanding performance, company officials announced today.
The award recognizes the Vermont Plan’s contribution to the Blue Cross and Blue Shield Association’s Federal Employee Program (FEP), the largest privately underwritten health insurance contract in the world. Approximately half of all federal employees and retirees who receive their health care benefits through the government’s Federal Health Benefits Program (FEHBP) are members of the BCBSA program – receiving coverage through their local Blue Plans.
“We are thrilled to be recognized in this way,” noted Doug Warren, BCBSVT vice-president of operations. “This award provides confirmation that our focus on service performance and member satisfaction for the more than 13,500 federal employees, retirees and their families who live in Vermont has contributed to the success of the FEP program nationally.”
BCBSVT was recognized for its performance in the following areas:
· Member satisfaction,
· Service performance (accuracy and timeliness),
· Benefit cost increase,
· Administrative costs, and
· Membership growth.
Blue Cross and Blue Shield of Vermont is the state’s oldest and largest health insurer, providing coverage for about 150,000 Vermonters. It employs over 350 Vermonters at its headquarters in Berlin and branch office in South Burlington, and offers group and individual health plans. More information about Blue Cross and Blue Shield of Vermont is available on the Internet at www.bcbsvt.com. Blue Cross and Blue Shield of Vermont is an independent corporation operating under a license with the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.
Source: BCBSVT. 7.2.2010