by Vijay Desai Businesses typically ask consultants to help them improve what they do and how they do it. When the consultant in turn asks them how they do business today, a wide variety of answers are possible. Most often, businesses can’t describe or show documentation, because it's all in their head, or incomplete, or out of date. The consultant’s value is in helping them to understand, define / refine, document and maintain their processes, enabling them to execute, monitor and control their business to improve overall performance, reduce costs, increase revenue, or improve overall efficiency and effectiveness.
Desai Management Consulting is one such firm. The Williston, Vermont-based management consulting firm is celebrating five years of serving customers in all industry sectors throughout the US and Canada. Connecting strategy to execution, Desai delivers value-based, flexible business solutions, within an overall Framework for Strategy Execution (FSE), that build on a comprehensive suite of services. Desai’s team of professionals functions in leadership, implementation, and training roles.
From its early beginnings in 2010, Desai Management Consulting has grown into a reliable force known for bringing its customers experience, expertise, and above all, value. Desai has helped many customers, large and small, in industries such as banking, health care, energy, technology, education, government and manufacturing, to learn the value of organized management processes, such as:
- Project Management (PM) is much more than just a Gantt chart. It is a complete and correct understanding of the work at hand, its complexities and priorities, and how it can be relied upon to ensure that the customer is working on the right things at the right time;
- Business Process Management (BPM) ensures that the customer knows their business processes, and has defined them sufficiently to be measurable, accurate, repeatable, and consistent with business objectives;
- Change Management (CM) ensures that significant change taking place at a customer can be successful and sustained by identifying the many ways the change affects the business, and the proper treatments for each of them;
The greatest lesson customers learn is that none of these methods individually can bring the same value as those brought in combination. While PM and BPM and CM each bring customer value individually, when they are integrated with an end-to-end focus from business strategy to execution, the combined results bring even greater total value. Desai’s Framework for Strategy Execution (FSE) provides such an integrated viewpoint for customer problems and opportunities.
Desai’s customer engagements these last 5 years have been diverse - helping small companies chart a course to enter a competitive industry, helping grow competitive advantage for some of the largest Fortune 500 companies, helping take breakthrough products and technologies to market profitably for companies in-between – in a wide range of industries.
Through this experience, Desai’s portfolio of solution offerings has emerged, continuously improved through customer engagement and feedback, to include:
Project/Program Management Plan: Formal yet flexible methods that define project or program execution, monitoring and control, and closure.
- Program Management Office: Methods defining organizational structures, roles and responsibilities, and governance.
- Business Process Management: Methods for formal business-process definition and execution, plus monitoring and control of key performance indicators.
- Business Process Improvement: Methods to identify the root cause of problems, the degree of non-compliance, and recommended improvements.
- Talent Acquisition: Customer staff augmentation aligned with needs, through the recruiting of professionals for the short or long term.
- A3 Strategy Development and Deployment: Methods for rapid development of a one-page strategy defining execution plans consistent with business strategies.
- Business Diagnostics: Methods for business and organizational assessment at stages before, during, and after project execution.
- Role-Based Interim CxO: Qualified professionals to address business needs such as COO, CIO, and CPO.
- Organizational Change Management: Methods for managing the effect of new business processes, changes in organizational structure, or cultural changes.
- Management and Leadership Training: Delivery of education and training that supports Desai solutions and covers the spectrum from staff technical needs to leadership advancement and executive effectiveness.
These solution offerings bring customers results that reflect Desai's corporate identity:
- Vision:
- To become a trusted partner to global organizations, helping fix problems, achieve metrics, and create opportunities for innovation, growth, and efficiency.
- Mission:
- To create customer value by integratingbusiness strategy with execution.
- To enable customers to achieve lasting success through repeatable, scaleable, and measurable business processes.
- Values:
- Cultivating partnerships based on relationships of trust, transparency, and professionalism.
- Lifelong learning inspired by curiosity, resulting in continuous improvement.
- Dedicated to disciplined execution.
- Effective delivery of value to customers.
Complementing the solutions and identity are three factors that truly set Desai apart:
- A Comprehensive Approach: Desai’s holistic approach addresses customer problems anywhere in the business lifecycle, within the context of related business factors
- Industry-Leading Customer Care: Desai’s total commitment to customer service means that customers have access to the Desai team around the clock, throughout the engagement and beyond.
- Satisfaction Guaranteed: Desai is relentlessly driven by results. This is why the unmatched Desai Performance Guarantee exists. It is based on one simple idea: if the customer is not satisfied with Desai’s work, they will not be charged.
Desai is committed to continue to embody these attributes in all that they do, to ensure that after working with Desai, customers are able to:
- Define, plan, and execute projects, with managed cost, time, scope, and risk
- Define, execute and optimize business processes to measurably implement business strategies
- Solve specific problems, address overall business metrics, and create unplanned opportunities – all at once.
- Embrace changes to the business with lasting success
In five short years, Desai Management Consulting has become the go-to organization for delivering customer value, in areas ranging from strategy through execution, building on their foundation of project and business process management. For more information, you can findDesai Management Consulting in Williston and athttp://www.desaimgmt.com.