Vermont Business Magazine Citizens Bank, with branches in Vermont, has announced it has been ranked second in the nation among home loan servicers for client satisfaction in a study conducted by JD Power. According to the JD Power 2015 U.S. Primary Mortgage Servicer Satisfaction Study, Citizens scored 50 points above the industry average.
“Delivering top-notch customer service is a key component of our commitment to provide customers with the best possible banking experience, and it is gratifying that we have been recognized by J.D. Power,” said Brad Conner, Vice Chairman and Head of Consumer Banking. “These findings reflect the investments we’ve made not only in our mortgage business, but across the entire bank, to help our customers bank better.”
Designated one of the Most Reputable Banks in the country by American Banker/Reputation Institute in 2015, Citizens also has consistently received national recognition from industry analysts at Javelin Associates for the quality of its mobile banking apps. In addition, MONEY® Magazine recently selected Citizens Bank as one of nation’s best banks in its 2014 list of "The Best Banks in America," recognizing the company for its level of customer convenience. Citizens won similar honors from MONEY® Magazine in 2013 in the customer experience category.
Source: PROVIDENCE, R.I. – Citizens Bank