Vermont Labor Dept issue impacting unemployment insurance claimants has been resolved

Vermont Business Magazine The technical issues impacting the Department of Labor’s Unemployment Insurance (UI) Claimant Portal have been resolved as of this afternoon, Thursday, December 14, 2023.  

On Monday, December 11, 2023, Department of Labor staff became aware of an issue affecting a number of unemployment claimants. These individuals reported encountering difficulties filing their weekly claims or reopening existing claims.  

Impacted claimants who were unable to file for the benefit week of 12/03/23-12/09/23 should now find that option available in their claimant portal account. 

However, if a claimant is still experiencing an issue with their claimant portal, they should contact the UI Claimant Assistance Center at (877) 214-3332.  

The Department and the Agency of Digital Services (ADS) launched a coordinated effort to identify the root cause of the issue and implement a solution. Roughly half of the claimant population, or about 800 individuals, were impacted by the disruption; however, many of the affected claimants were able to contact the Claimant Assistance Center and have their weekly claims taken manually over the phone.  

At this time, any claimant who still needs to file for the benefit week of 12/03/23-12/09/23 should do so using the claimant portal before Friday, December 15, 2023, at 4:00 PM. The Department will extend the filing window into next week, on a case-by-case basis, for affected claimants. Claimants can contact the Claimant Assistance Center at (877) 214-3332 if they are unable to file before the Friday deadline.  

The Department recognizes how important timely benefits are for unemployed Vermonters and it appreciates the public’s patience while a solution was developed.  

Claimants can find information about the Unemployment Insurance Program and this issue at https://labor.vermont.gov.  

Source: 12.14.2023. Montpelier, Vt. – Vermont Department of Labor
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