VDH: Vendor IT 'glitch' that delayed case reporting is resolved

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VDH: Vendor IT 'glitch' that delayed case reporting is resolved

Fri, 09/17/2021 - 10:44pm -- tim
State identifies number of cases impacted

Vermont Business Magazine The Agency of Human Services and the Agency of Digital Services determined on Friday that an outside vendor’s IT issue delayed the delivery of test results, artificially inflating Thursday’s report of 314 new cases of COVID-19 by 109. The IT glitch has been resolved and the state has identified the number of cases affected.

State officials, however, emphasized that although the glitch impacted the one-day total, the cumulative number of cases over these days is accurate.

Case numbers would have been higher in previous days and lower in the days described below.

The agencies met with the Broad Institute and Ellkay (Broad’s IT vendor) this morning. After further analysis, it was determined that a total of 237 positive case reports were delayed by the data glitch. The Agency also found that 11,297 Vermonters experienced delays in receiving their test results.

Date positive result reported


Number of cases that would have been reported earlier without glitch


September 10




September 11




September 12




September 13




September 14




September 15




September 16




Ellkay provides services for Broad to approximately 12 states. Ellkay indicated this morning that the slowdown impacted Vermont, Massachusetts, Maine and Rhode Island. It is unclear which other states were affected. 

VDH: COVID cases still high at 219, two more deaths for 296

Human Services Secretary Mike Smith said that following correction of the problem, Ellkay performed an analysis. That review identified that Ellkay added a column to their software program that caused the slowdown in reporting, which went unnoticed because the higher volumes of tests masked the slowdown.

Tests were still being transmitted through the IT system but at much slower speeds and thus results were delayed starting with the samples that were submitted on 9/9. Ellkay is implementing new monitoring tools to help avoid these issues going forward.

Source: BURLINGTON, VT – Vermont Department of Health healthvermont.gov