Beginning Nov. 25, lobbies will be available by appointment only
Vermont Business Magazine At Community Bank N.A., the safety and comfort of our customers, employees and communities will always remain our top priority. Community Bank has been closely monitoring updates and recommendations from the Centers for Disease Control (CDC) and local, state and national authorities about the evolving situation of COVID-19 (coronavirus). The bank has made the proactive decision to close all branch lobbies and operate solely through available drive-thrus, starting November 25. All branch lobbies will be available by appointment only, including locations with and without drive-thrus.
“We believe this decision is both conservative and prudent considering the current information the CDC has provided about COVID-19” Hal Wentworth, Community Bank N.A. senior vice president for retail banking said. “We appreciate our customers’ continued support and understanding in this difficult time of uncertainty. Together, we can all do our part to help protect our local communities.”
Community Bank understands the vital importance of customers having access to their accounts and encourages customers to continue checking cbna.com for updates. Customers should note that lobby appointments can also be made by calling local branches.
Community Bank’s ATMs and secure night depositories will remain available during this time. Additionally, the bank’s online, mobile and phone banking options will allow customers the convenience of banking from home. Online and mobile banking tools provide 24/7 digital account access and the ability to transfer funds, check account balances and activity, pay bills and more. Customers may also apply to open a personal deposit account or apply for a personal loan online at cbna.com. If customers aren’t enrolled yet in online or mobile banking, they can visit cbna.com or contact customer service for assistance at 1-866-764-8638, Monday through Friday from 8am to 6pm (EST).
Community Bank will continue to closely monitor updates and recommendations from the CDC and other local, state and national authorities. Regular updates will be shared with customers and staff, including when branches may return to regular operations.
About Community Bank System Inc.
Community Bank System Inc. operates more than 235 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts through its banking subsidiary, Community Bank N.A., and has been serving its communities for more than 150 years. With over $13 billion in assets, the DeWitt, New York-headquartered company is among the country’s 125 largest financial institutions. Community Bank N.A. has consistently been ranked among the top 12 best banks in America by Forbes Magazine since the list was first published in 2009, and was most recently ranked tenth in 2020. In addition to a full range of retail and business banking services, the Company offers comprehensive financial planning, insurance and wealth management services through its subsidiaries/business units that include: OneGroup NY Inc., which provides risk management and commercial insurance, employee benefits and personal lines insurance; Community Bank Wealth Management, which provides investment advisory, personal trust and financial planning services, as well as personal, business and nonprofit portfolio design; and Benefit Plans Administrative Services Inc., which provides actuarial, retirement and VEBA/HRA plan administration, and collective investment fund, employee benefit trust and transfer agency services on a national scale. Community Bank System Inc. is listed on the New York Stock Exchange and the company’s stock trades under the symbol “CBU.” For more information about Community Bank, visit cbna.com or ir.communitybanksystem.com.
Source: MANCHESTER CENTER, V.T. — At Community Bank N.A., 11.25.2020