Vermont Business Magazine Several of the state's utilities have suspended collections and disconnections in wake of the coronavirus COVID-19 pandemic and the economic disruption it is wreaking. These include Green Mountain Power, Vermont Gas and Burlington Electric. They have also changed their office hours, but of course will maintain service. Click on the links below to get further information.
Green Mountain Power: "We recognize that certain customers may experience financial difficulty as a result of the coronavirus outbreak, whether they or a family member fall ill, are required to quarantine, or because their income is otherwise affected. We hope to alleviate our affected customers’ concerns about their electricity service during this time.
"As a result, GMP is temporarily suspending collections-related activities, including service disconnections through the end of April, to lessen any financial hardship the COVID-19 pandemic may have on our customers. These policies are effective immediately and will be in place through the end of April. We will evaluate their continued need at that time. Please note that regular billing will continue for all customers."
Burliington Electric: "Understanding that financial challenges may be heightened during these uncertain times, BED has suspended until further notice electric service disconnections due to late payments. So that we may serve you even better, if you anticipate late payment, please contact our Customer Care team by email or phone to discuss payment plan options."
Vermont Gas systems: "VGS is temporarily suspending all collections-related activities for families, including service disconnections, through the end of April, to lessen any financial hardship the COVID-19 pandemic may have on our customers. This policy is effective immediately and will be in place through the end of April. If you are having trouble paying your bill, please call us."
Electric
- GMP COVID-19 Customer Information
- Vermont Electric Co-op (VEC) COVID-19 Customer Information
- Burlington Electric Department COVID-19 Customer Information
- Town of Johnson COVID-19 Customer Information
- Stowe Electric Department COVID-19 Customer Information
- Washington Electric Coop COVID-19 Customer Information
- Morrisville Water and Light COVID-19 Customer Information
Natural Gas
Broadband
- FCC Press Release (March 13, 2020): Keep Americans Connected Pledge
- Comcast Increases Access to and Speeds of Internet Essentials to Support Americans through Coronavirus Pandemic
- Charter to Offer Free Access to Spectrum Broadband and Wi-Fi for 60 Days for New K-12 and College Student Households
Source: Vermont Dept of Public Service 3.16.2020