Localized call center for Central Vermont now operational

WNOC-RRCC established a volunteer-driven community-support Call Center to provide guidance and connect people to the resources they need to thrive during COVID-19

Call line: 802-636-2025

Vermont Business Magazine Washington and Northern Orange Counties – On Friday, April 3, the Washington and Northern Orange Counties Regional Response Command Center (WNOC-RRCC) officially operationalized a community-support Call Center.

Operating from 8:00 AM - 10:00 PM, 7-days a week, the Call Center is a free and confidential community-support resource for anyone seeking guidance and connection to support services & resources in Central Vermont, specifically in Washington and Northern Orange Counties. The call line number is 802-636-2025. A text line is currently being developed to ensure citizens with verbal disabilities may be able to utilize the community resource. The text line will operate on the same number.

The Call Center is the latest action taken by the WNOC-RRCC, a unified community response of local social service organizations from THRIVE, Central Vermont’s Accountable Community for Health group.

The mission of WNOC-RRCC is to address the needs of the most vulnerable, reduce the medical surge and flatten the curve, and to support and be an ally to state and local efforts.

“The Call Center is a significant achievement for us, and one that took a lot of cross-collaboration across several different organizational bodies to pull off. Members of SunCommon, a local solar energy solutions company, were instrumental in helping our team develop our volunteer-operated call system,” said Sue Minter, Executive Director of Capstone Community Action and one of the three Unified Commanders of WNOC-RRCC.

Trained volunteers, working in 3.5-hour shifts will be staffing the phones, with support from WNOC-RRCC members. Additional volunteers are needed, and anyone interested should contact Allison Levin, Volunteer Coordinator, at [email protected].