Vermont 2-1-1 launches user-friendly online search

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Vermont 2-1-1 launches user-friendly online search

Mon, 08/27/2018 - 9:44am -- tim

Vermont Business Magazine Vermont 2-1-1, the free, confidential statewide information and referral service, has made it easier for Vermonters to find answers to their questions about programs and services available to them, by creating a new, more user-friendly, category search on its website. "We're really excited about the improved look and functionality of the Community Resource Directory on our website," says MaryEllen Mendl, Vermont 2-1-1 Director.  "Vermont 2-1-1 is a tremendous resource for people from all walks of life and from every community in Vermont."

Those who are searching for resources on the website can still search by Keyword and by Agency/Program Name. However, the updated Category Search features icons that lead users directly to the categories of the most frequently-sought services.

By clicking on the blue rectangle that appears on every page of the website, users are connected to the Community Resource Directory.

Another way to get there is by going to  in your browser.

Vermont 2-1-1’s comprehensive and continually updated database of over 1,000 organizations and more than 10,000 services, provides Vermonters with detailed descriptions of the resources provided by local community groups, social service and health-related agencies, government organizations, and others.

While the new website makes it easier for people to conduct searches on their own, Vermonters can still receive person-to-person assistance 24 hours a day, seven days a week from highly trained Vermont 2-1-1 Information & Referral (I&R) Specialists who listen, offer problem-solving support, and provide information about, and referrals to the services needed. Every day, I&R Specialists help Vermonters find assistance for complex issues such as financial problems, domestic violence, and substance abuse, and for simpler ones, such as ride sharing, consumer complaints, or finding volunteer opportunities and donation options.

The live 2-1-1 telephone service operates 24 hours a day. Vermonters can also text their zip code to 898211 Monday-Friday from 8 AM to 8 PM (standard message rates apply) to communicate with a 2-1-1 I&R Specialist, or send an email to (email is staffed Monday-Friday 8 AM to 6 PM). The Vermont 2-1-1 mobile app is available for android and iPhones.

Vermont 2-1-1 is a program of the United Ways of Vermont.  2-1-1 is an easy-to-remember, phone number that connects callers with local community services, such as food, shelter, counseling, employment assistance, quality child care and more. During a disaster, 2-1-1 provides critical information about evacuation routes, food and shelter, as well as support with finding new jobs and permanent housing during long-term recovery. 2-1-1 is confidential and available 24 hours a day in more than 150 languages.

Source: ​July 18, 2018 (Essex Junction, VT) – Vermont 2-1-1

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