by Timothy McQuiston Vermont Business Magazine Vermont Business Magazine learned this week that Citizens Bank is closing its Poultney and Castleton branches on April 14. According to the Valley News from December 3, Citizens will close its White River Junction branch February 17, citing growing use of online and mobile banking.
Lauren DiGeronimo, Vice President, Media Relations for Citizens Financial Group told VBM in an email: “As a part of managing our business, we consistently review customer traffic patterns and preferences at our branches to help us refine our approach to meeting customer needs. After a recent review, we made the business decision to consolidate the Poultney and Castleton branches. Given the increasing popularity of mobile and online banking, we have significantly expanded these services and are continuing to invest in this area as we also make improvements to our ATM network and in-branch services. In addition, we continue to serve customers at other local branches including our Rutland and West Pawlet branches.”
In a letter dated January 6, 2017, to its Poultney customers, Citizens said that: “We’ve enjoyed getting to know you at the Poultney branch on 177 Main Street in Poultney, VT. We wanted to personally inform you that we will be closing on Friday, April 14, 2017. We want to make it as convenient as possible for you to continue to bank with us.“ The letter is signed by Retail Banking Director Lisa McGraw, Senior Vice President.
The letter then directs customers to the Rutland branch on Merchants Row and provides information on how to get further information about accessing services, including online at www.citizensbank.com or at 800-922-9999.
Citizens Financial Group, Inc, headquartered in Providence, Rhode Island, is one of the nation’s oldest and largest financial institutions, with $149.5 billion in assets as of December 31, 2016. Along with mobile banking, it has approximately 3,200 ATMs and approximately 1,200 Citizens Bank branches in 11 states in the New England, Mid-Atlantic and Midwest regions. www.citizensbank.com.
Source: Citizens. 1.20.2017