The following numbers are up-to-date as of 11:59 pm Thursday, December 11, 2014.Thegraph belowshows where new applicants are in the process between submitting their application and being covered by a qualified health plan. Please note that applicants who qualify for Medicaid are not included.
Renewals:21,788 individuals have been checked out into 2015 health plans.
New to Vermont Health Connect:4,079 individuals have been checked out into 2015 health plans.
Customer Support Center Metrics (Week of Dec. 1-6)
Number of calls:10,638
Average wait:18.1 seconds
Number of calls answered in less than 30 seconds:92.4%
Tracking Progress of New Applications
The numbers are up-to-date as of Wednesday, December 10, 2014.
What do these numbers mean?
New Applicants– Applicants who did not have coverage through Vermont Health Connect through end-of-year 2014.
Eligibility Determination Executed–Individuals in applications for coverage who have completed an application either online, by phone, or on paper and have been processed into our system.
Plan Selected– Individuals who have a health plan(s) in their “shopping cart” but have yet to confirm the plan selection. The plan selection will not be sent to the insurance carrier until they confirm.
Plan Checked Out– Individuals who have confirmed the health plan(s) in their “shopping cart.” The plan selection will be sent to the insurance carrier.
Partial Payment– Individuals whose accounts have received a partial payment, but not a full initial premium payment. This payment could have been made by the customer or it could be Vermont Premium Assistance.
Initial Premium Paid– Individuals whose first month’s premium has been paid in full.
834 Sent– Individuals whose customer information and confirmed plan selection has been transmitted to the insurance carrier.
Effectuated Enrollment– Individuals whose health insurance coverage has been confirmed by the insurance carrier.
Source: Vermont Health Connect 12.12.2014