High winds caused significant outages throughout Vermont Wednesday night, with multiple utilities reporting a total of 33,000 customers without power. At the peak of the storm, 4,500 of Green Mountain Power customers were without power. Compounding the difficulties of the power outages was a regional phone issue that affected the ability of Green Mountain Power customers to report power outages.
‘Due to disruptions in the regional phone system, our customer service representatives were unable to hear customers when they called,’ said Dorothy Schnure, GMP spokesperson. ‘We were able to return the calls to many of them, but regret the inconvenience our customers experienced as a result of the phone issue.’
Green Mountain Power linecrews were able to continue restoring power throughout the evening. As of 11 pm Wednesday, 1,800 GMP customers were still without power, with all utilities reporting 24,000 out statewide.
Other utilities reported similar issues with phone calls.
Source: GMP 12.1 2010
GMP: Winds knocked out power to 4,500, phones affected
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