FairPoint Customers See Delay in Billing

Montpelier, VT FairPoint customers may be wondering why they have not received their monthly bill; there is an explanation and some important information for consumers. Since January 30th, when cutover from Verizon-owned systems to new systems owned and operated by FairPoint occurred, the mailing of customer bills has been delayed, with customers receiving bills several weeks later than they normally would. While a delay of some bills was anticipated by FairPoint as a result of the cutover, the commitment to ensuring accurate bills for consumers has lead to longer delays in sending out bills.
Ideally, we want customers to receive timely bills, but with the cutover of systems, we support FairPoint s focus on providing accurate bills to consumers, even if that means a delay with the first round of bills generated with FairPoint s new systems, said David O Brien, Commissioner for the Department of Public Service. We are encouraging FairPoint customers to be patient. There s no need to contact FairPoint if a customer hasn t yet received a bill in February.
Some broadband customers may receive bills for the internet portion of their service, while customers signed up for the triple play option, which includes phone, internet, and DirecTV service may be seeing a bill from DirecTV for only the television portion of their service. The split bills may occur over the next few billing cycles, until FairPoint is able to realign the billing of services into one bill. Customers who receive discounts due to bundling of services will continue to receive the appropriate credits, even though the services are being billed separately. While FairPoint will allow consumers at least 30 days to pay their bills, consumers may receive their March bills shortly after their February bills. As a result of the overlap, consumers