Vermont Gas Survey: Over 90 percent rate conversion to natural gas 'excellent' or 'very good'

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Vermont Gas Survey: Over 90 percent rate conversion to natural gas 'excellent' or 'very good'

Thu, 07/17/2014 - 7:39am -- tim

The overwhelming majority of Vermont Gas customers who converted in 2013 to heating with natural gas rated the experience with Vermont's natural gas utility "excellent" or "very good," according to a survey conducted by Vermont Gas.

The top three factors that influenced their decisions to choose natural gas included, in order of priority: lower price, higher efficiency equipment, and the fact that it's better for the environment. The next most-cited factor was the convenience of natural gas.

More than half of these new customers found out about the benefits of natural gas from family members, friends and neighbors. Throughout the sales, construction and equipment conversion process, Vermont Gas customers consistently rated company technicians as very courteous - and wanted to share their positive experiences with others.

"When you have a great product that can cut energy bills in half while warming homes and helping keep and create good jobs, people naturally want to talk about it," said Don Gilbert, president and CEO of Vermont Gas. "We're excited to bring the same economic and environmental benefits to Addison and Rutland counties."

Vermont Gas serves almost 50,000 customers in Franklin and Chittenden counties and is currently working to expand service into Addison and Rutland counties through the Addison-Rutland Natural Gas Project. Vermont Gas said these customers will reduce energy use while saving $13 million annually for homes and businesses.

Source: Vermont Gas 7.15.2014. For more information about the Addison-Rutland Natural Gas Project, visit