Adelphia Announces New Easy Access Toll Free Number

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Adelphia Announces New Easy Access Toll Free Number

Mon, 01/19/2004 - 8:00pm -- tim

Adelphia has changed its toll-free customer
service number to 888-683-1000 for Vermont customers with the introduction
of a new interactive voice response telephone system called Easy Access.
Customers calling the old customer service number listed in the phone book
or on an old bill will hear a recording directing them to call Adelphia’s
new customer service number, 1-888-683-1000.
Adelphia has launched a public service campaign to minimize customer
inconvenience and confusion about the change in numbers.
Easy Access, the new interactive system will give customers immediate
access to a wide variety of self-service options, including the ability to
check account balances, check for the nearest payment location, receive
outage information, confirm a service appointment, or even to request a
channel line-up card., The system, which will be operational 24/7 and is
designed for ease of use. Customers can elect to speak directly with a
customer service representative 24 hours, 7 days as week with billing or
service inquiries.
Adelphia serves 113,226 cable and high speed internet customers throughout
the State of Vermont. Local system offices are located in Bennington,
Brattleboro, Montpelier, Newport, Rutland, South Burlington, Springfield
and St. Albans.