Vermont Business Magazine Last Friday, NorthCountry Federal Credit Union CEO Bob Morgan announced the financial institution’s contact center ranked first nationwide for its interactions with members during the second quarter of 2022. “I am extremely proud of this result and of the outstanding service our staff deliver to members every day. I am appreciative and grateful for their efforts, and for having each of them as co-workers,” said Morgan.
The first-place ranking was reported by Qualtrics, an independent firm that measures customer loyalty using a metric called Net Promoter Score (NPS).
NPS is used by millions of businesses to measure and track customer loyalty by asking one question: “How likely are you to recommend us to a friend or family member?”. NorthCountry has used NPS scores to gauge satisfaction since 2015.
NorthCountry Federal Credit Union serves over 65,000 account holders through its contact center, branch network, and website. This is the first time its contact center has ranked first in the nation.
South Burlington – NorthCountry Federal Credit Union 7.29.2022